FAQ & Returns

Common FAQ 

 

I'M UNSURE OF MY SIZING!
We've got you mama! It's common for many new mamas to be unsure of their size while our bodies are growing. We offer personal fitting advice to you, please send us an email at info@evelinethelabel.com or DM us on Instagram! 

WHERE DO WE SHIP?  
We currently ship to Canada and the United States. 

WHEN WILL MY ORDER BE SHIPPED?
Normally all our orders are processed and shipped each Thursday. If you require this item earlier, please leave a note at checkout You will receive an order confirmation email as well as another to confirm the shipping date. Through this email, you can track your order.

HOW DO I CARE FOR MY PRODUCTS?
To maintain the signature lightweight feel of the fabric, we recommend hand wash cold, lay flat to dry. We know this isn't always possible so mamas can place it into a lingerie bag to wash on cold, gentle cycle, then lay flat to dry. Do not submit products to heat cycles as it will destroy the fibres and lessen its signature elasticity.

DO YOU WANT TO EXCHANGE OR RETURN AN ITEM?
Sometimes things happen! We offer exchanges and returns on all full price merchandise within 14 days at the shipping cost of the purchaser. The item must be unwashed and appear unused.  All sale items (purchased with discount codes) are final sale, no exchange or return. We highly encourage you to check the sizing chart or get in contact for sizing consultation. We will refund you the difference (minus shipping costs) within 14 days of receipt.

Please note that there are some exclusions including underwear, which is final sale and cannot be returned due to personal hygiene issues.

To process any return, you must have return pre-approvalTo request for a return pre-approval, please e-mail info@evelinethelabel.com with 1) your order number, and 2) your reason for return. After receiving an e-mail confirming your return pre-approval and return instructions, please proceed with sending your purchase back to us within the 14-day return window. 


HAVE A QUESTION THAT WE DIDN’T ANSWER?
We're here for you mama! Please send us an email to info@evelinethelabel.com